Welcome to Elnira. By accessing or using our website www.elnira.in, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services or making a purchase.

General

These Terms & Conditions govern your use of our website and services. By placing an order with Elnira, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. We reserve the right to update or modify these terms at any time without prior notice.

Products & Services

Elnira offers customized jewelry products including bracelets, necklaces, rings, and keychains with personalized photos. As these products are made to order, slight variations in design, color, or finish may occur. We strive to display product images as accurately as possible, but actual results may differ slightly.

Customization & User Responsibility

By uploading images or content to our website, you confirm that you have the legal rights to use that content. You agree not to upload any material that is illegal, offensive, copyrighted (without permission), or violates any third-party rights. Elnira is not responsible for verifying ownership of uploaded content.

Order Acceptance

Once you place an order, you will receive a confirmation via email or SMS. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order at our discretion due to issues such as product availability, pricing errors, or suspected fraud.

Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and are subject to change without notice. We may offer discounts, promotions, or limited-time offers at our discretion. Payments must be made through the available payment methods on our website. We use secure third-party payment gateways to ensure safe transactions.

Shipping & Delivery

Since our products are customized, processing time typically takes 2–4 business days before dispatch. Delivery timelines may vary depending on your location but generally range between 5–8 business days. Delays may occur due to unforeseen circumstances such as logistics issues, holidays, or natural events.

Cancellation Policy

Orders can only be cancelled within a limited time after placing the order. Once the customization process has started, cancellations may not be possible. To request a cancellation, please contact our support team immediately.

Returns & Refunds

Due to the personalized nature of our products, returns and refunds are generally not accepted unless the product is defective, damaged, or incorrect. If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with proper proof such as photos or videos.

Intellectual Property

All content on the Elnira website, including images, text, logos, and designs, is the property of Elnira and is protected by applicable copyright and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Limitation of Liability

Elnira shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. We are not responsible for delays, loss, or damage caused by third-party service providers.

Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you agree to the collection and use of your information as described in our Privacy Policy.

Third-Party Services

We may use third-party services such as payment gateways and logistics partners to provide our services. Elnira is not responsible for the actions or policies of these third parties.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of these terms shall be subject to the jurisdiction of courts located in Vadodara, Gujarat, India.

Contact Information

If you have any questions regarding these Terms & Conditions, you may contact us using the details below:

Website: www.elnira.in

Email (General): contact@elnira.in

Email (Support): support@elnira.in

Phone: +91 02652642568

Policy Updates

Elnira reserves the right to modify or update this Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page.