At Elnira Wallets, customer satisfaction is our priority. We carefully inspect every wallet before dispatch to ensure it meets our quality standards. If you experience any issue with your order, please review our Return, Refund & Replacement Policy below.

Return Eligibility

You may request a return or replacement if you receive a damaged, defective, incorrect, or incomplete product. Requests must be submitted within 7 days of receiving your order. The product must be unused, in its original condition, and returned with all original packaging, tags, and accessories.

Non-Returnable Items

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return or replacement. Normal variations in leather texture, grain, color, or natural markings are characteristics of genuine leather and are not considered manufacturing defects.

Replacement Policy

If the delivered product is damaged, defective, or incorrect, we will arrange a replacement at no additional cost after verifying the issue. Customers may be asked to provide photographs or videos of the product and packaging to assist with the verification process.

Refund Policy

Once the returned product has been received and successfully inspected by our quality team, eligible refunds will be initiated to the customer's original payment method. Refund processing generally takes 5–7 business days, although the exact time may vary depending on your bank or payment provider.

Cancellation Policy

Orders may be cancelled before they are packed or shipped. Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Kindly include your order number along with clear photographs or an unboxing video showing the issue to help us resolve your request quickly.

Return Shipping

For approved cases involving damaged, defective, or incorrect products, Elnira Wallets will arrange the return pickup or reimburse the applicable return shipping charges where necessary. Unauthorized returns sent without prior approval may not be accepted.

Exchange Policy

Product exchanges are subject to stock availability. If the requested replacement is unavailable, an alternative product or a refund may be offered at the sole discretion of Elnira Wallets.

Refund Exceptions

Refunds may be declined if the returned product is found to be used, damaged due to customer handling, missing accessories, or does not satisfy the eligibility conditions mentioned in this policy.

Policy Updates

Elnira Wallets reserves the right to modify or update this Return, Refund & Replacement Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website.

Contact Information

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us using the details below.

Website: www.elnira.in

Email (General): contact@elnira.in

Email (Support): support@elnira.in

Phone: +91 02652642568

Last Updated:12 July 2026