At Elnira, we take pride in creating personalized jewelry that holds emotional value for our customers. As each product is custom-made based on your uploaded photo and preferences, our Returns & Refunds Policy is designed to be fair while maintaining the integrity of our customization process.

Customized Products Policy

All products sold on www.elnira.in are personalized and made to order. Due to the unique nature of these items, we generally do not accept returns, exchanges, or refunds once the order has been processed and customization has begun.

Eligibility for Returns or Replacement

We only offer returns, replacements, or refunds under the following conditions:

- You received a damaged or broken product

- You received the wrong product

- The product has a major manufacturing defect

Proof Requirement

To request a return or replacement, you must provide valid proof in the form of an unboxing video and clear photos showing the issue. This helps us verify the problem and process your request quickly.

Timeframe for Claims

All issues must be reported within 48 hours of delivery. Requests made after this period may not be accepted.

Non-Returnable Situations

Returns or refunds will not be accepted in the following cases:

- Incorrect or low-quality image uploaded by the customer

- Minor variations in color, design, or finish

- Delay in delivery due to courier or external factors

- Change of mind after order placement

Order Cancellation

Orders can only be cancelled within a short time after placing the order. Once the customization process has started, cancellation requests will not be accepted.

Replacement Process

If your return request is approved, we will initiate a replacement of the product at no additional cost. The replacement will be processed within a few business days and shipped to your original delivery address.

Refund Process

Refunds are only issued in rare cases where a replacement is not possible. Approved refunds will be processed back to the original payment method within 5–7 business days.

Shipping Charges

Shipping charges are non-refundable unless the return is due to an error on our part, such as a damaged or incorrect product.

Contact Information

For any return, refund, or replacement request, please contact our support team with your order details and proof of issue using the details below:

Website: www.elnira.in

Email (General): contact@elnira.in

Email (Support): support@elnira.in

Phone: +91 02652642568

Policy Updates

Elnira reserves the right to modify or update this Returns & Refunds Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.